Shipments and returns
Our goal is to offer you the best free shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and SL Post process the orders, which takes an additional 2–4 days.
Shipping time: All international orders are shipped by Packet, which is a SL Postal Service product. After processing and leaving the warehouse, items usually take between 15 and 30 days to arrive at their destination but can take longer from time to time, country to country.
Special note: if you are willing to receive the shipment by express shipping, please contact info@CeylonOrigins.com for more information. We are always ready to ship your products by express shipping for a small extra charge.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund. You can return your purchase for up to 60 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. In addition, the cost of return must be bear by the customer.